In 2019, the California state audit report found that the DWC had failed to address its QME shortage.
From 2013-2018, as requests for QME services increased, the number of QMEs decreased, leading to unnecessary delays for injured workers hoping to resolve their disputes and get benefits. It also resulted in increased costs for employers.
Fast forward to 2024 and California has resolved its QME shortage. As of 2023, there were 2,770 QMEs in the state, a 10.8% jump since 2019. This doesn’t include the 450 prospective Examiners who took the QME competency examination this past April – the most test takers in the history of the exam.
While this is good news for injured workers, it spells an increasingly competitive landscape for QMEs. Since 2019, the growth in number of Examiners & Locations has outpaced the increase in number of QME Panels.
To remain competitive, QMEs need the right digital tools – e.g. automated documentation, EAMS integration, claim lifecycle tracking, and e-billing. Embracing these tools enhances operational efficiency, staff productivity, customer experience, and ultimately leads to increased ROI for QMEs and management companies.
